Frequently Asked Questions

Terms & Conditions

Welcome to the Paloma Blue website. If you continue to browse and use this website, you are agreeing to comply with and be bound by these Terms and Conditions of use, which together with our Privacy Policy govern Paloma Blue’s relationship with you in relation to this website.

We reserve the right to change the Terms and Conditions at any time and will publish those changes on this site. It is your responsibility to check them each time you browse this website. This does not affect your statutory rights. If you disagree with any part of these Terms and Conditions, please do not use our website.

By using this Site, whether as a registered user or a guest, you are agreeing to these Terms and Conditions.  Please read these Terms and Conditions carefully before you use this Site or buy anything through it.

Who we are

The term ‘Paloma Blue’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Paloma Blue Ltd 124 Finchley Road, London, NW3 5JS. Registered in England company registration number 8364587. The term ‘you’ refers to the user or viewer of our website.  The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

We work hard to ensure the Website is always up and available, but we can’t guarantee the Website will not have downtime for any reason.  We reserve the right to close the Website for short periods of time for general maintenance. We will not be liable if, for any reason, all or part of the Website is unavailable at any time, for any length of time.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Our Terms and Conditions and your use of this website shall be governed by and constructed in accordance with English law. Disputes in connection with our Terms and Conditions and your use of this website shall be subject to the exclusive jurisdiction of the English courts.

Using the site

You will need to register with us in order to purchase goods or services.  
If you do not register with us we will allow you to use this Site (subject to these Terms and Conditions) but not to buy goods through it. 
If you register with us we will allow you to use this Site and to buy goods through it but we may withdraw, restrict or change the service we provide through the site without notice.

To register an account with us you will need to enter your email address and choose a secure password.  We highly recommend you choose a strong password and log out from your account at the end of every session.  There is a password reset procedure in case you forget your password. You must treat your account and login information as confidential.  If you think there may have been any breach of security then it is your responsibility to notify us immediately and if login is possible, to change your password.

It is a condition of your use of the Website that all information you provide is correct, current and complete. We reserve the right to disable any user account at our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms and Conditions.

Shipping Policy

We want to make sure your order gets to you safe and sound. Therefore, all orders are tracked and need to be signed for on delivery. As such, it is important you use a delivery address where you or someone will be available to sign for it.

We aim to dispatch orders within 48 working hours of your order being received. Orders within the UK are dispatched via Royal Mail and for Europe and the rest of the world, via DHL.

  • UK
  • £6.50
  • 1-2 WORKING DAYS FROM DISPATCH
  • SIGNATURE REQUIRED
  • EUROPE & EU COUNTRIES
  • £20
  • 2-3 WORKING DAYS FROM DISPATCH
  • SIGNATURE REQUIRED
  • USA
  • £25
  • 3-4 WORKING DAYS FROM DISPATCH
  • SIGNATURE REQUIRED
  • REST OF THE WORLD
  • £30
  • 5-7 WORKING DAYS FROM DISPATCH
  • SIGNATURE REQUIRED

Please email customercare@paloma-blue.com for any enquiries or questions relating to your order.

Returns Policy

We aim to dispatch orders within 1 – 2 working days, so if you want to cancel an order without incurring a cost, you need to cancel before your order is dispatched. If you do want to cancel an order before dispatch you will need to contact us via email at info@paloma-blue.com.

If you would like to change anything about an order please email us at info@paloma-blue.com BEFORE the order is dispatched, to avoid having to pay for delivery again.

You can cancel the order if you do so within the time limits (normally within 7 days of receiving the goods) under the Consumer Protection (Distance Selling) Regulations 2000 as amended. 
After that, in relation to any goods sold through the Site, customers in the UK have 21 days from the day we shipped your order and for customers outside of the UK 34 days from the day we shipped your order in which you may return your order to us.

Any goods returned must be sent to: Alpi UK C/O Bowler Goup Ltd., C/O Paloma Blue, Units A+B Harvey Business Park, Harvey Road, Basildon, Essex SS13 1FH
 When you return goods within the period specified above (other than as a result of a defect in the goods) you must pay the cost of returning the goods.

We recommend you return any items by registered, signed for, or recorded delivery and purchase insurance with your carrier for the value of the merchandise.  The present right of return only applies to products that are returned in the same condition they were received with original tags and packaging intact.  Any product that has been damaged or worn will not be refunded.

Payment & Pricing

PAYMENT AND SECURITY

You may pay for the goods you buy from us by using a debit or credit card through our online payment facility. 
We do not hold your credit or debit card data. You do not enter any card data into the Paloma Blue Site. When you come to pay for your products you leave our site and your payment is processed through Paymill’s secure server. 
We accept Visa, MasterCard, Electron, Maestro and Visa Electron through Paymill.

PRICING

Our prices, as stated on the Site are in pounds sterling (£) and include VAT except where we say otherwise, but do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. You will be charged in pounds sterling even if you don’t live in the UK. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions.

Privacy Policy

PROTECTION OF PERSONAL DATA

The details you give us are essential for the processing, delivery and billing of your orders and therefore failure to provide these details will result in the cancellation of you order. By registering on the Site, you agree to provide us with sincere and true information.  Communicating false information is contrary to the Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national law (article 34 of the law of 6 January 1978).  You can at any time make a request to Paloma Blue to find out what personal information we hold concerning you.  You may at any time, and by request, modify this information.

COOKIES

By use of this website you agree to our use of cookies. If you wish to opt out of their use please email customercare@paloma-blue.com.

Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy. 
 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions.

INTELLECTUAL PROPERTY

We are the owner or the licensee of all intellectual property rights in this Site, and in the material published on it. The Site and the material on it is protected by copyright laws around the world and we reserve all our rights under those laws. 
You must not use any part of the materials on our site for commercial purposes without first obtaining a license to do so from us. 
If you breach these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Paloma Blue will not, under any circumstances, be held responsible if a user violates rights held by a third party through his or her activities on the site.

WAIVER

If we fail at any time to insist upon strict performance of any of your obligations under these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this does not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 
 A waiver by us of any default shall not constitute a waiver of any subsequent default. 
 No waiver by us of any of these Terms & Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

SEVERABILITY

If any of these Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These Terms & Conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

FORCE MAJEURE

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. This includes, without limitation, acts of God, governmental actions, war or national emergency, riot, invasion, terrorist attack or threat of terrorist attack, civil commotion, fire, explosion, storm, flood, epidemic, or other national disaster, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers, impossibility of the use of public or private telecommunications networks

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LAW AND JURISDICTION

Contracts for the purchase of goods through our Site will be governed by the law of England and Wales. Any dispute arising from, or related to such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

FEEDBACK

We welcome your comments about this Site and the goods and services sold on it. You can contact us best by email at info@paloma-blue.com

The Contract

THE CONTRACT

The contract between You and Us is legally binding. Your order constitutes an offer to us to buy a product subject to these Terms & Conditions. This does not affect your statutory rights. 
If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.
 Ownership of the products will only pass to you when we have received full payment.
 A person who is not party to the contract shall not have the rights under or in connection with it.
 We may refuse to process a transaction or to provide a service at any time. We will not be liable to you or anyone else if we do this.

RESALE

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these Terms and Conditions and your agreement with us.

Care Guide

  • Due to the delicate nature of our silk fabric and trims, we advise that all pieces bought from our website be hand washed in cold water with a very mild detergent and left to dry naturally away from direct sunlight.
  • Do not dry clean, tumble dry or bleach
  • Cool Iron on reverse

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